Refund and Cancellation Policy

Cancellation by the company

The Company reserves the right to cancel the contract if:

The Customer does not pay the Price in accordance with Clause 2 of the Terms and Conditions; or

One or more of the items ordered was listed at an incorrect price due to a typographical error or an error in the pricing information.

The Company finds a Customer to be breaching Clause 4.6 in the Terms and Conditions

If the Company cancels the Contract, the Company will use reasonable endeavours to notify the Customer by e-mail and will re-credit to the Customers account of any sum deducted from the Customers credit card as soon as possible but in any event within 60 days of your order. The Company will pay no additional compensation for disappointment suffered.

The Company will inform the customer by email that their website and data will be deleted in 7 days. It is the responsibility of the Customer to backup or copy their website and data.

If the customer violates any of the terms and conditions in this agreement within the 30 Day Money Back Guarantee priod, the customer relinquishes the right to redeem the 30 Day Money Back Guarantee. The company reserves the right to refund the monies if the company feel abuse of our service has occured.

Suspension and Termination

Without prejudice to any of its other rights, either party shall have the right to terminate the Contract by giving thirty days notice.

The Company may also suspend, restrict or terminate the services to the Customer, if:

The Customer commits any material or repeated breach of the Contract and/or, fails to remedy any breach which is capable of being remedied within fourteen days of receipt of a notice requiring it to remedy such breach. For the purpose of this clause a breach of Clauses 2, 3 or 4 of the Terms and Conditions may be deemed a non-remediable breach and the Company may immediately suspend, restrict or cancel the Services without notice to the Customer breaching these Clauses. In the case of a suspected breach by the Customer the Company will take whatever steps it believes necessary to investigate and resolve matters;

The other is unable to pay its debts or enters into compulsory or voluntary liquidation (other than for the purpose of affecting a reconstruction or amalgamation in such manner that the company resulting from such reconstruction or amalgamation if a different legal entity shall agree to be bound by and assume the obligations of a relevant party under the Contract) or compounds with or convenes a meeting of its creditors or has a Receiver or Manager or an Administrator appointed over its assets or ceases for any reason to carry on business or takes or suffers any similar action which in the opinion of the party terminating means that the other may be unable to pay its debts.

The Company may suspend and/or terminate the services to the Customer if the Company reasonably believes the Customers use of the services is detrimental to other Customers of the services. Such examples, including but not limited to:

-Utilising more than 5% CPU over a 5 minute period.

-Utilising more than 5% memory over a 5 minute period.

-The use of insecure scripting, including the Customers own scripting and/or that of 3rd parties which may be used.

-A breach of Clause 3.1.4 or 3.1.5 specified in the Terms and Condidtions.

Right for the customer to cancel the contract or service

The Customer may cancel the contract for the services provided in the order at any time up to the end of the thirtieth (30th) working day from the date the Customer ordered the goods. The Customer need not give the Company any reason for cancelling the contract nor will you have to pay any penalty.

Any cancellation of the Contract or Services must be done so by the Accounts Cancellation Request which can be found in the 'Client Area','My Products & Services', 'Product Details'

Once the Customer has notified the Company of the cancellation of the contract, any sum debited save for monies paid for domain names, software licenses, SSL security certificates and other such services provided by 3rd parties, by the Company from the Customers credit card will be re-credited to their account as soon as possible and, in any event, within 60 days of the order.

Once the Customer has notified the Company of the cancellation of contract it is the responsibility of the Customer to make any backups of their website and their content. The Company will not supply the customer any backups or copies of their website or data.

Once the Customer has notified the Company of the cancellation of contract, the Company will agree to provide the services until the end of billing period date of the contract upon which time the Company will delete all of the corresponding website & data.

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